What Payment Methods Do You Accept?
What sales and duty taxes am I subject to when purchasing in Canada?British Columbia - 7% PST / 5% GST
Ontario, New Brunswick, Newfoundland - 13% HST
Novia Scotia - 15% HST
Prince Edward Island - 14% HST
All remaining Canadian provinces - 5% GST
How Will I Know That My Order Was Accepted?
You will receive an email confirmation shortly after your order has been placed. Please allow up to 2 business days for order processing. Feel free to contact us direct with any questions at 800-996-3327 from 8:30am-5:00p PST, or via email at firstname.lastname@example.org
Can I Add or Remove Items From My Order Once It Is Submitted?
Once your order has been submitted, we begin processing your order, which entails a number of steps. During this time we cannot add or remove items from your order.
Can I Cancel My Order After It Has Been Placed?
Once your order is submitted, we begin processing your order, which entails a number of steps. During this time we are unable to modify or cancel your order. We want to ensure that you are completely satisfied with your shopping experience, but in case there is a problem, we gladly offer easy returns.
What If An Item Is Out Of Stock?
If an item from your order is out of stock, you will be notified via email and a refund will automatically be issued to the original purchasing credit card.
How Do I Check My Order Status?
You can check your order status by clicking here on "My Orders". Once you've found your order, click “View Detail” to view your order details. Please allow up to 2 business days for order processing. Feel free to contact us direct with any questions at 800-996-3327 from 8:30am-5:00p PST, or via email at email@example.com
What is the return policy?
Returns and exchanges are accepted up to 30 days from the date of purchase. Should a product need to be returned or exchanged please email firstname.lastname@example.org with the following information: Order number, the style number you wish to return/exchange and the reason for return/exchange. Customer care will respond to you with further instructions.